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How will COVID-19 affect my order?
What Is The Return/Exchange Policy?
What is UPS Mail Innovations and how does it work?
How Does International Shipping Work And How Long Will It Take To Receive My Order?
What currency are the prices listed in The Metallica Store?
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Digital Download FAQ
Does the Met Store offer audio downloads?
I don't like what I downloaded. Can I get a refund?
What are the differences between the Met Store and other digital music services like iTunes?
What is the difference between the Met Store and LiveMetallica.com?
Are downloads offered worldwide? Why are some downloads available only in North America?
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Vinyl Club FAQ
When is the first shipment for the Vinyl Club?
What is the Metallica Vinyl Club and how can I become a member?
How do I change my shipping or payment information for my Vinyl Club subscription?
One or more components of my delivery arrived damaged or did not arrive with the rest of the shipment. What do I do?
Can I return a Vinyl Club shipment for a refund?
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When will Metallica play in my city?
How much are tickets?
What does TBA mean?
What does GA (or General Admission) mean?
May Members of the Fan Club Participate in a Presale?
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What is a Legacy Member?
I Need to Renew My Membership!
What Is The Best Way To Contact Metallica?
What Is The Metallica Club's Mailing Address?
Why Did The Metallica Club Change From Its Old Format?
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