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How will COVID-19 affect my order?
What Is The Return/Exchange Policy?
How Do I Contact The Metallica Store?
How Do I Order Merchandise From The Metallica Store?
How Do I Change My Shipping Address?
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Digital Download FAQ
Does the Met Store offer audio downloads?
I don't like what I downloaded. Can I get a refund?
What are the differences between the Met Store and other digital music services like iTunes?
What is the difference between the Met Store and LiveMetallica.com?
Are downloads offered worldwide? Why are some downloads available only in North America?
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Vinyl Club FAQ
What is the Metallica Vinyl Club and how can I become a member?
How do I change my shipping or payment information for my Vinyl Club subscription?
One or more components of my delivery arrived damaged or did not arrive with the rest of the shipment. What do I do?
Can I return a Vinyl Club shipment for a refund?
How long will it take to receive my shipment?
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