International: If your order was shipped via UPS Mail Innovations, which unfortunately provides limited tracking information, we ask that you allow 4-6 weeks for the delivery of your package. Most orders do arrive well before the six (6) week point, but sometimes the full delivery time is needed. Please get in touch with us if the package has not arrived after six (6) weeks. Also, packages may be held at your local post office pending payment of import fees and/or taxes. You may be required to show identification to receive the package. If your order has not arrived within six (6) weeks, please check with your local postal service to verify it is not being held pending payment of fees or identification verification.


Domestic AND International: If your package is returned to the Metallica Store marked as "undeliverable," we will attempt to contact you via e-mail. We will hold the package for ten (10) days at which point the goods will be returned to our inventory for sale and your account will be credited.


Packages may be held at your local post office pending payment of import fees and/or taxes. You may be required to show identification to receive the package. If your order has not arrived within six (6) weeks, please check with your local postal service to verify it is not being held pending payment of fees or identification verification.