International: If your order was shipped via FedEx International Mail Service (FIMS), which unfortunately does not provide tracking information, we ask that you allow 4 to 6 weeks for the delivery of your package. Most orders do arrive well before the six (6) week point, but sometimes the full delivery time is needed. Please get in touch with us if the package has not arrived after six (6) weeks. Also, packages are often held at the local post office for pickup. If the package has not arrived after two (2) weeks, please contact your post office to see if they are holding your order.
Domestic AND International: If your package is returned to the Metallica Store marked as "undeliverable" we will attempt to contact you via e-mail. We will hold the package for ten (10) days at which point the goods will be returned to our inventory for sale and your account will be credited.