Store FAQ

How will COVID-19 affect my order?
In order to provide a safe work environment for our employees, we have had to make some changes in our order processing and receiving departments which may ...
Wed, 5 Aug, 2020 at 10:52 AM
What Is The Return/Exchange Policy?
Return & Exchange Policy We will accept any unwashed/unworn/undamaged merchandise items for return or exchange within 30 days of shipment for domest...
Wed, 25 Mar, 2020 at 4:36 PM
What is UPS Mail Innovations and how does it work?
UPS Mail Innovations is a cost-effective shipping method for lightweight packages that do not need to be expedited. Orders are delivered to UPS who distr...
Wed, 29 Jul, 2020 at 8:29 AM
How Does International Shipping Work And How Long Will It Take To Receive My Order?
The Metallica Store ships most international orders via UPS Mail Innovations to countries outside of the United States. This means your package is taken to ...
Thu, 6 Aug, 2020 at 6:07 PM
What currency are the prices listed in The Metallica Store?
All items in the store are listed in US Dollars.  International transaction fees may apply.  Visit xe.com for up to date exchange rates.
Tue, 24 May, 2016 at 10:59 AM
How Do I Contact The Metallica Store?
If you have a question or a concern about your order or another store inquiry, we encourage you to open up a Customer Support ticket. Through this feature, ...
Fri, 13 Sep, 2019 at 7:36 AM
How Do I Order Merchandise From The Metallica Store?
To order merchandise online, visit www.metallica.com and click “Met Store.” Select your desired items and sizes where applicable, then click “Add To Cart” f...
Tue, 11 Feb, 2020 at 1:42 PM
How Do I Change My Shipping Address?
You must be logged into your account to update your information. You can do so by selecting the "Login" icon at the top left corner of any page on...
Tue, 11 Feb, 2020 at 1:44 PM
What Kinds Of Payments Are Accepted At The Metallica Store?
The Metallica Store accepts credit and debit cards bearing a Visa, Mastercard, American Express or Discover logo. You can also use your PayPal account to pa...
Tue, 11 Feb, 2020 at 1:45 PM
Why Am I Being Asked To Verify My Credit Card?
In certain circumstances we may require additional information from you to verify your credit card before your order can be processed. An email will be sent...
Fri, 10 Apr, 2020 at 9:50 AM