Store FAQ

How Do I Contact The Metallica Store?
If you have a question or a concern about your order or another store inquiry, we encourage you to open up a Customer Support ticket. Through this feature, ...
Thu, 11 Feb, 2016 at 3:55 PM
How Do I Order Merchandise From The Metallica Store?
To order merchandise online, visit www.metallica.com and click “Store.” Select your desired items by clicking “Buy Now” for each. In your cart, select your ...
Thu, 11 Feb, 2016 at 3:56 PM
How Do I Change My Shipping Address?
When you are logged into your account, your username will appear in the top, left corner of your screen. By clicking on your username, you can access the “E...
Thu, 11 Feb, 2016 at 3:57 PM
What currency are the prices listed in The Metallica Store?
All items in the store are listed in US Dollars.  International transaction fees may apply.  Visit xe.com for up to date exchange rates.
Tue, 24 May, 2016 at 10:59 AM
What Kinds Of Payments Are Accepted At The Metallica Store?
The Metallica Store accepts Credit and Debit Cards Only. The following credit and debit cards are accepted: Visa, MasterCard, American Express, and Discover...
Thu, 11 Feb, 2016 at 3:58 PM
Why Am I Being Asked To Verify My Credit Card?
In certain circumstances we may require additional information from you to verify your credit card before your order can be processed. An email will be sent...
Thu, 11 Feb, 2016 at 3:59 PM
Will My Information Be Kept Secure?
The payment process on metallica.com is entirely HTTPS secure using the latest web standards and a 2048 bit SSL certificate. Your credit card details never ...
Thu, 11 Feb, 2016 at 3:59 PM
How Is The Method Of Shipping My Package Determined?
This depends on where you live and the value of your order. International Orders: Experience has taught us that we have a higher success rate of del...
Thu, 11 Feb, 2016 at 4:00 PM
How Are Shipping Charges Calculated?
Shipping charges are based on the size, shape, and weight of the total order as well as, of course, where the package is going. Please note that The Metalli...
Thu, 11 Feb, 2016 at 4:01 PM
How Does International Shipping Work And How Long Will It Take To Receive My Order?
The Metallica Store ships most international orders via Federal Express International Mail Service (FIMS) to countries outside of the United States. What is...
Thu, 11 Feb, 2016 at 4:02 PM