Store FAQ

How Do I Contact The Metallica Store?
If you have a question or a concern about your order or another store inquiry, we encourage you to open up a Customer Support ticket. Through this feature, ...
Fri, 13 Sep, 2019 at 7:36 AM
How Do I Order Merchandise From The Metallica Store?
To order merchandise online, visit www.metallica.com and click “Met Store.” Select your desired items and sizes where applicable, then click “Add To Cart” f...
Tue, 11 Feb, 2020 at 1:42 PM
How Do I Change My Shipping Address?
You must be logged into your account to update your information. You can do so by selecting the "Login" icon at the top left corner of any page on...
Tue, 11 Feb, 2020 at 1:44 PM
What currency are the prices listed in The Metallica Store?
All items in the store are listed in US Dollars.  International transaction fees may apply.  Visit xe.com for up to date exchange rates.
Tue, 24 May, 2016 at 10:59 AM
What Kinds Of Payments Are Accepted At The Metallica Store?
The Metallica Store accepts credit and debit cards bearing a Visa, Mastercard, American Express or Discover logo. You can also use your PayPal account to pa...
Tue, 11 Feb, 2020 at 1:45 PM
Why Am I Being Asked To Verify My Credit Card?
In certain circumstances we may require additional information from you to verify your credit card before your order can be processed. An email will be sent...
Thu, 11 Feb, 2016 at 3:59 PM
Will My Information Be Kept Secure?
The payment process on metallica.com is entirely HTTPS secure using the latest web standards and a 2048 bit SSL certificate. Your credit card details never ...
Thu, 11 Feb, 2016 at 3:59 PM
How Is The Method Of Shipping My Package Determined?
This depends on where you live and the value of your order. International Orders: Our standard and most cost-effective shipping option for most internat...
Tue, 11 Feb, 2020 at 1:34 PM
How Are Shipping Charges Calculated?
Shipping charges are based on the size, shape, and weight of the total order as well as, of course, where the package is going. Please note that The Metalli...
Thu, 11 Feb, 2016 at 4:01 PM
How Does International Shipping Work And How Long Will It Take To Receive My Order?
The Metallica Store ships most international orders via UPS Mail Innovations to countries outside of the United States. This means your package is taken to ...
Tue, 11 Feb, 2020 at 1:37 PM