Store FAQ

Will My Information Be Kept Secure?
The payment process on is entirely HTTPS secure using the latest web standards and a 2048 bit SSL certificate. Your credit card details never ...
Thu, 11 Feb, 2016 at 3:59 PM
How Is The Method Of Shipping My Package Determined?
This depends on where you live and the value of your order. International Orders: Our standard and most cost-effective shipping option for most internat...
Wed, 25 Mar, 2020 at 4:38 PM
How Are Shipping Charges Calculated?
Shipping charges are based on the size, shape, and weight of the total order as well as, of course, where the package is going. Please note that The Metalli...
Thu, 11 Feb, 2016 at 4:01 PM
How Does Domestic Shipping Work And How Long Will It Take To Receive My Order?
The Metallica Store ships most domestic orders to all 50 states, American Military Bases, Puerto Rico, and other U.S. territories via USPS First Class or P...
Wed, 25 Mar, 2020 at 4:38 PM
I Need My Package Right Away. What Are My Options?
International: Choosing Worldwide Saver or an international expedited service will speed up your transit time depending on where you live. If you would lik...
Wed, 25 Mar, 2020 at 4:38 PM
How Will I Know If My Order Has Shipped And How Do I Check The Status Of My Order?
Once your order has shipped you will receive a confirmation email that will include any tracking information available (also available in your account). ...
Thu, 11 Feb, 2016 at 4:05 PM
What If I Haven’t Received My Order?
International: If your order was shipped via UPS Mail Innovations, which unfortunately provides limited tracking information, we ask that you allow 4-6 week...
Tue, 11 Feb, 2020 at 1:40 PM
Will Sales Tax Be Applied To My Order?
California, Michigan, Ohio, Kansas, Illinois and Virginia residents must pay sales tax on goods and handling which will be calculated and added to your orde...
Tue, 30 Jun, 2020 at 5:31 PM
If I Live Outside The US, Will Duties And Taxes Be Applied To My Order When It Reaches My Country’s Customs Department?
Customs charges and taxes are determined by your country's government and the amount you are asked to pay is at their discretion. Please note that The ...
Thu, 11 Feb, 2016 at 4:07 PM
How Do I Ship An Order To A Friend Or Relative?
If you wish to ship an order somewhere other than your billing address, you may do so upon checkout by filling out the 'Shipping Address' field.
Thu, 11 Feb, 2016 at 4:07 PM