Store FAQ

How Does Domestic Shipping Work And How Long Will It Take To Receive My Order?
The Metallica Store ships most domestic orders to all 50 states, American Military Bases, Puerto Rico, and other U.S. territories via USPS First Class or ...
Mon, 16 Sep, 2019 at 11:44 AM
I Need My Package Right Away. What Are My Options?
International: Choosing Worldwide Saver or an international expedited service will speed up your transit time depending on where you live. If you would lik...
Mon, 16 Sep, 2019 at 11:45 AM
How Will I Know If My Order Has Shipped And How Do I Check The Status Of My Order?
Once your order has shipped you will receive a confirmation email that will include any tracking information available (also available in your account). ...
Thu, 11 Feb, 2016 at 4:05 PM
What If I Haven’t Received My Order?
International: If your order was shipped via UPS Mail Innovations, which unfortunately provides limited tracking information, we ask that you allow 4-6 wee...
Mon, 16 Sep, 2019 at 11:44 AM
Will Sales Tax Be Applied To My Order?
California residents must pay 9.25% sales tax on goods and handling, not shipping, which will be calculated and added to your order at time of check out.
Thu, 11 Feb, 2016 at 4:07 PM
If I Live Outside The US, Will Duties And Taxes Be Applied To My Order When It Reaches My Country’s Customs Department?
Customs charges and taxes are determined by your country's government and the amount you are asked to pay is at their discretion. Please note that The ...
Thu, 11 Feb, 2016 at 4:07 PM
How Do I Ship An Order To A Friend Or Relative?
If you wish to ship an order somewhere other than your billing address, you may do so upon checkout by filling out the 'Shipping Address' field.
Thu, 11 Feb, 2016 at 4:07 PM
If I Cannot Find A Particular Item On Your Site, Is It Available For Purchase?
If you can't find a particular item in the Metallica Store online, it has most likely been discontinued. Please keep watching the store, as it may beco...
Thu, 11 Feb, 2016 at 4:08 PM
I Found The Item I Want, But My Size Isn’t Available. Will It Be Available Soon?
This depends on the item. In most cases the size has run out temporarily and we will receive more stock soon. However, in certain cases we may be discontinu...
Thu, 11 Feb, 2016 at 4:08 PM
I Saw A T-Shirt For Sale At A Concert, How Can I Get It?
We are sometimes able to carry merchandise items remaining at the end of a tour, such as a city specific tour T-shirt. However, tour specific items frequent...
Thu, 11 Feb, 2016 at 4:09 PM