Store FAQ

If I Cannot Find A Particular Item On Your Site, Is It Available For Purchase?
If you can't find a particular item in the Metallica Store online, it has most likely been discontinued. Please keep watching the store, as it may beco...
Thu, 11 Feb, 2016 at 4:08 PM
I Found The Item I Want, But My Size Isn’t Available. Will It Be Available Soon?
This depends on the item. In most cases the size has run out temporarily and we will receive more stock soon. However, in certain cases we may be discontinu...
Thu, 11 Feb, 2016 at 4:08 PM
I Saw A T-Shirt For Sale At A Concert, How Can I Get It?
We are sometimes able to carry merchandise items remaining at the end of a tour, such as a city specific tour T-shirt. However, tour specific items frequent...
Thu, 11 Feb, 2016 at 4:09 PM
What Happens If I Miss A Sale?
At any time, the Metallica Store may feature items at a reduced price. If you ordered that item previously or after the time the item was featured on sale, ...
Thu, 11 Feb, 2016 at 4:09 PM
Can I Cancel My Order Once It Has Been Placed?
Once an order has been placed, it is not possible to cancel online. All orders are immediately processed for shipping once we receive them. The Metallica St...
Thu, 11 Feb, 2016 at 4:10 PM
Additional Information
Items purchased at the Metallica Store are not intended for resale. We reserve the right to limit the quantities of merchandise items purchased at any time....
Thu, 11 Feb, 2016 at 4:11 PM
Metallica Store Product Exclusions
Excluded products include but aren’t limited to branded collaborations (i.e. Nixon, Stance, Silver Luthier, etc.); products with proceeds benefiting the All...
Wed, 15 Jul, 2020 at 6:34 AM
Adding to Your Cart Does Not Guarantee Purchase
Placing an item in your cart does not guarantee purchase. The checkout process must be completed in its entirety before the item belongs to you.
Tue, 28 Jul, 2020 at 10:18 AM