Digital Download FAQ

Does the Met Store offer audio downloads?
Yes! We offer audio downloads in a variety of formats including MP3, FLAC and ALAC. When possible, we also offer high-resolution FLAC & ALAC audio dow...
Thu, 24 Mar, 2016 at 3:31 PM
I don't like what I downloaded. Can I get a refund?
There are no refunds on Digital Downloads.
Wed, 13 Apr, 2016 at 12:46 PM
What are the differences between the Met Store and other digital music services like iTunes?
Since Metallica owns the rights to their own music, they can bypass the middle-man and offer it directly to the fans on their own. Sometimes the Met Store ...
Thu, 24 Mar, 2016 at 3:07 PM
What is the difference between the Met Store and
We thought that we would give you the opportunity to also purchase a Live Metallica show through the Met Store rather than directing you to another websit...
Thu, 24 Mar, 2016 at 3:09 PM
Are downloads offered worldwide? Why are some downloads available only in North America?
Yes and no. We have made arrangements with our international record label partner to sell a certain number of downloads per year.  If we reach that li...
Wed, 30 Mar, 2016 at 10:02 PM
How do I download my files?
To download, you must be on a desktop computer or laptop. Downloads will not work on mobile devices like an iPhone or iPad. Official Releases ...
Fri, 8 Apr, 2016 at 12:41 PM
Why is the download process different for a studio album compared to a Live Metallica show?
Two different services deliver our digital download files for a variety of technical reasons. Our friends at Fullscreen Direct will deliver all officially ...
Thu, 24 Mar, 2016 at 3:27 PM
I have a problem with my download! Who do I contact?
Please open up a Customer Support ticket by clicking here or by emailing Please do not contact Live Metallica Support or Fullscreen Dire...
Thu, 24 Mar, 2016 at 3:28 PM
Does the Met Store offer high-resolution audio?
Yes! When possible, we offer the highest quality audio available. This audio is higher than CD-quality and is meant to be enjoyed on high quality equipmen...
Wed, 30 Mar, 2016 at 10:02 PM
What is the difference between an MP3, an FLAC and an ALAC file?
MP3 is a “lossy” compression file format that permanently throws away bits of data and sacrifices the quality of audio to keep the size of the file relative...
Wed, 30 Mar, 2016 at 10:02 PM