Digital Download FAQ

Does the Met Store offer audio downloads?
Yes! We offer audio downloads in a variety of formats including MP3, FLAC and ALAC. When possible, we also offer high-resolution FLAC & ALAC audio dow...
Thu, 24 Mar, 2016 at 3:31 PM
Does the Met Store offer live audio downloads?
Yes! We are happy to be able to offer hundreds of live shows recorded since 2004 in the Met Store.
Thu, 24 Mar, 2016 at 3:40 PM
I don't like what I downloaded. Can I get a refund?
There are no refunds on Digital Downloads.
Wed, 13 Apr, 2016 at 12:46 PM
What are the differences between the Met Store and other digital music services like iTunes?
Since Metallica owns the rights to their own music, they can bypass the middle-man and offer it directly to the fans on their own. Sometimes the Met Store ...
Thu, 24 Mar, 2016 at 3:07 PM
What is the difference between the Met Store and
We thought that we would give you the opportunity to also purchase a Live Metallica show through the Met Store rather than directing you to another websit...
Thu, 24 Mar, 2016 at 3:09 PM
Are downloads offered worldwide? Why are some downloads available only in North America?
Yes and no. We have made arrangements with our international record label partner to sell a certain number of downloads per year.  If we reach that li...
Wed, 30 Mar, 2016 at 10:02 PM
How do I download my files?
To download, you must be on a desktop computer or laptop. Downloads will not work on mobile devices like an iPhone or iPad. Official Releases ...
Fri, 8 Apr, 2016 at 12:41 PM
Why is the download process different for a studio album compared to a Live Metallica show?
Two different services deliver our digital download files for a variety of technical reasons. Our friends at Fullscreen Direct will deliver all officially ...
Thu, 24 Mar, 2016 at 3:27 PM
I have a problem with my download! Who do I contact?
Please open up a Customer Support ticket by clicking here or by emailing Please do not contact Live Metallica Support or Fullscreen Dire...
Thu, 24 Mar, 2016 at 3:28 PM
Does the Met Store offer high-resolution audio?
Yes! When possible, we offer the highest quality audio available. This audio is higher than CD-quality and is meant to be enjoyed on high quality equipmen...
Wed, 30 Mar, 2016 at 10:02 PM