Digital Download FAQ

What is the difference between FLAC & FLAC-HD? ALAC & ALAC-HD?
All these file types are lossless file formats. These files are compressed in a way that reduces the size of the file but does not cause a decrease in audi...
Wed, 30 Mar, 2016 at 10:02 PM
Why is there a price difference between MP3, FLAC/ALAC and FLAC-HD/ALAC-HD downloads?
Lossless audio files, especially high-resolution files, are significantly larger than standard MP3 files. The extra costs cover the additional bandwidth ne...
Thu, 24 Mar, 2016 at 3:34 PM
What software do I need to play back my files on a computer?
An MP3 is a universal file format playable in all audio players including iTunes, Windows Media Player and more. FLAC is compatible with Windows Med...
Thu, 24 Mar, 2016 at 3:35 PM
Do I need any special equipment to play high-resolution audio files?
No. We suggest a media player such as iTunes (ALAC-only), MediaMonkey, Songbird (FLAC-only) or JRiver Media Center. If you really want to take it next lev...
Thu, 24 Mar, 2016 at 3:36 PM
Why are some releases available as high-resolution downloads and not others?
In the case of older albums, there are occasions when we are provided with source files that are 16-bit/44.1 KHz and, in those cases, we are unable to offer...
Wed, 30 Mar, 2016 at 10:03 PM
Why do some high-resolution downloads have a higher sample rate?
Some source files were only recorded or mastered to specific sample rates and the audio source is 24-bit/96 KHz, others may be 24-bit/44.1 KHz. We offer t...
Wed, 30 Mar, 2016 at 10:03 PM
The Live Metallica Download Manager doesn’t work! What do I do?
If you are downloading FLAC or ALAC files, you’ll be given the option to download the show via the Nugster Download Manager or individually. While the Nugs...
Thu, 24 Mar, 2016 at 3:40 PM
Do I have a time limit to complete my Live Metallica download?
Once you begin downloading your Live Metallica show you will have 48-hours until your download link expires.
Thu, 24 Mar, 2016 at 3:41 PM
What do I do if I don’t complete my download within the 48-hour limit?
If you experienced technical difficulties during the download of your live recording and your download link has expired, please open up a Customer Support t...
Mon, 4 Apr, 2016 at 8:34 AM
What do I do if I lose the Live Metallica files that I download?
Please backup your files. We cannot stress this enough. The Met Store cannot be responsible for lost files.
Thu, 24 Mar, 2016 at 3:42 PM